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Terms and conditions

Cross. Nail. Crown. Apparel.

Last Updated: 20 August 2025.

Welcome to Cross. Nail. Crown. Apparel. These Terms and Conditions ("Terms") govern your use of our website, products, and services. By purchasing from our store, you agree to be bound by these Terms. Please read them carefully.

1. General Information

  • Cross. Nail. Crown. Apparel ("we", "us", "our") operates this online store.

  • Our products are sold directly to customers ("you", "your") via our website.

  • We reserve the right to update or modify these Terms at any time without prior notice.

2. Products & Availability

  • We strive to ensure all product descriptions, images, and prices are accurate and up to date.

  • Product availability may vary, and we cannot guarantee stock at all times.

  • Colours and designs may appear slightly different due to screen settings or printing variations.

3. Orders & Payment

  • Orders are confirmed once payment is successfully processed.

  • Payments are accepted via credit/debit cards, EFT, and PayPal.

  • Prices are displayed in South African Rand (ZAR) unless otherwise stated.

  • We reserve the right to refuse or cancel any order at our discretion.

4. Shipping & Delivery

  • Orders are processed within 2–5 business days after payment is received.

  • Delivery times vary depending on location, typically 5–10 business days within South Africa.

  • Shipping fees are based on Pudo locker-to-locker or locker-to-door rates as published by Pudo.

  • We are not responsible for delays caused by courier services, incorrect delivery details provided by you, or unforeseen events.

5. Returns & Refunds

  • We want you to love your purchase! Please see our Returns Policy below for full details.

6. Intellectual Property

  • All designs, logos, text, graphics, and content on this website are the intellectual property of Cross. Nail. Crown. Apparel.

  • You may not reproduce, distribute, or use our materials for commercial purposes without prior written consent.

7. Liability

  • Our products are intended for casual wear. We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

  • Nothing in these Terms limits or excludes liability where it would be unlawful to do so.

8. Privacy

  • We respect your privacy and handle all personal information in accordance with our Privacy Policy.

  • By using our website, you consent to the collection and use of your data as outlined in the Privacy Policy.

9. Governing Law

  • These Terms are governed by the laws of South Africa.

  • Any disputes shall be subject to the jurisdiction of South African courts.

Returns & Refund Policy

At Cross. Nail. Crown. Apparel, we believe in grace, fairness, and customer care. If you are not completely satisfied with your purchase, our returns policy makes it simple for you.

1. Eligibility for Returns

  • Returns are accepted within 10 days of purchase.

  • Items must be unused, unwashed, and in original condition with tags attached.

  • Proof of purchase (order number or receipt) is required.

2. Process for Returns

  • Contact us at info@novavitas.co.za with your order number and reason for return.

  • We will provide instructions for return shipping.

  • Once your item is received and inspected, we will notify you of approval.

3. Refunds & Exchanges

  • You may choose a full refund, store credit, or exchange for another product.

  • Refunds are processed back to the original payment method within 7–10 business days.

  • If the item was a gift, you may receive store credit instead of a refund.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

  • If we made a mistake (wrong item, faulty product), we will cover all return/exchange shipping costs.

5. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

  • Worn or washed items

  • Sale/clearance items (unless defective)

  • Customised or personalised designs

6. Defective or Wrong Items

  • If you receive a defective, damaged, or incorrect product, please notify us within 7 days of delivery.

  • We will arrange a replacement or refund at no cost to you.